Shipping and Returns Policy

SHIPPING AND RETURNS

Shipping

We ship to [list of countries / “worldwide”].

Shipping costs and estimated delivery times are calculated and displayed during checkout before you place your order, depending on the destination and selected shipping method.

Standard processing time: [X] business days after payment is confirmed.

Estimated delivery times:

• Germany: [X-X] business days
• EU: [X-X] business days
• International: [X-X] business days

Delivery times are estimates and may vary due to customs or carrier delays.

Customs and Import Duties

For deliveries outside the EU, additional customs duties, taxes, or fees may apply. These are the responsibility of the recipient and are not included in our prices or shipping costs.

Returns

As a consumer, you have a statutory right of withdrawal of 14 days.

For full details, please see our Right of Withdrawal notice.

How to return an item:

1. Notify us of your withdrawal within 14 days of receiving thegoods (you may use our Model Withdrawal Form).
2. Send the goods back to the address below within 14 days ofyour notification.
3. You bear the direct cost of returning the goods.

Return Address:

[Company Legal Name]

[Street and Number]

[Postal Code, City], Germany

Refunds

We will refund all payments received, including standard delivery costs, within 14 days of receiving your withdrawal notice. We may withhold the refund until we have received the goods back or you provide proof of return. Refunds are issued via the original payment method.

Defective or Damaged Goods (Statutory Warranty)

If your item is defective or arrives damaged, you are entitled to the statutory warranty rights (two years from delivery). Please contact us at [email] and we will arrange a repair, replacement, or refund as required by law.